Operations Benchmarking Memo

Four line items drive the gap between 141 Willoughby and The Axel.

Rose's Draft #1 for 141 Willoughby is built off a smaller asset (239 units vs Axel's 284) yet carries materially heavier payroll, gas, and water/sewer, a richer management fee structure, and no CAM recovery on $9.57M of retail income. The four issues below frame the conversation we need to have with Rose before Draft #2.

Detailed Findings
§ 01

Property snapshot

Two assets, normalized side by side.

The Axel

Benchmark
Total units
284
Market / Stabilized
198
Affordable
86
Residential RSF
174,460
Commercial SF
36,837
Mgmt / Leasing FTE
1.5
Prevailing Wage
Yes

141 Willoughby

Under review
Total units
239
Market / Stabilized
179
Affordable
60
Residential RSF
165,620
Commercial SF
110,000
Mgmt / Leasing FTE
2.38
Prevailing Wage
Yes
§ 02

Payroll — $1,686,968 vs Axel budget $978,675

Rose's Willoughby payroll (excluding leasing) is $708,293 heavier than the Axel budget — on a smaller asset, with overlapping union classifications that should align line-by-line. All leasing staffing (Leasing Rep, RXO, Centralized Desk) and fixed costs such as payroll processing have been stripped out of this analysis so the comparison is apples-to-apples on the residential ops team only.

141W payroll (ex leasing)
$1,686,968
Axel budget
$978,675
Variance
+$708,293
Willoughby residential headcount (per Rose's build-up)
  • Superintendent1
  • Handymen2
  • Porters3
  • Concierge5
  • Community Manager1
  • Total FTE (ex leasing)12

Insight5 concierge on a 239-unit building is the headline number to challenge. Rose split residential vs commercial payroll, which obscures it. We should ask for the role-by-role wage build, PW vs 32BJ classification, and the coverage schedule that justifies 5 concierge FTE.

Role-by-role wage comparison

Same role, different number — and Willoughby staffs 6 extra FTE (1 Handyman, 1 Porter, 4 Concierge) that Axel does not carry at all.

Staffing gap — headline

Willoughby carries 5 Concierge, 5 Porter and 2 Handyman FTE; Axel carries 1 Concierge, 4 Porter and 1 Handyman. The 6 incremental seats (shown below at $0 on the Axel column) represent roughly $651,000 of payroll that exists on 141W and does not exist on the comparable asset — the bulk of the $708K payroll variance.

Role141 WilloughbyThe AxelΔ
Superintendent$199,521$184,091+$15,430
Handyman (1)$122,492$117,566+$4,926
Handyman (2)$122,492$0+$122,492
Porter (1)$113,836$0+$113,836
Porter (2)$102,409$99,681+$2,728
Porter (3)$102,409$99,681+$2,728
Porter (4)$113,779$110,621+$3,158
Porter (5)$102,360$99,681+$2,679
Concierge (1)$115,251$110,621+$4,630
Concierge (2)$103,611$0+$103,611
Concierge (3)$103,611$0+$103,611
Concierge (4)$103,611$0+$103,611
Concierge (5)$103,691$0+$103,691
Resident Manager$177,894$156,734+$21,160
Total (all roles)$1,686,968$978,675+$708,293

Reconciliation pointPorter, Handyman, and Concierge wages should be identical across both assets — they are not. Super and Resident Manager are allowed to differ. The Willoughby build also omits Porter bonuses (~$1K/employee, ~$5K total) which should be added. Either Rose mis-built the Willoughby budget or mis-built the Axel budget — reconcile before Draft #2.

Notes
  1. All amounts include bonuses, benefits and taxes.
  2. Axel amounts are based on the 2026 Budget prepared by Rose.
  3. Willoughby budget does not have bonuses for the Porters — the amount should be $1K per employee or ~$5K total.
  4. Willoughby budget includes a Leasing Rep, RXO and Centralized Desk. All were removed from this analysis.
§ 03

Utilities — Gas and Water/Sewer drive a $322K variance

Rose's budget normalized to 239 units (the correct Willoughby unit count — Rose's draft showed 227). Electric reads in line; Gas and W/S do not.

Category141 WilloughbyThe AxelAxel Adj. 239
Resid.Comm.TotalAxelVar.Adj.Var.
Electric (gross)$285,360$100,000$385,360$534,263+$148,903$449,609+$64,249
Electric Reimbursement$-190,680$-70,000$-260,680$-391,613($130,933)$-329,562($68,882)
Electric (net)$94,680$30,000$124,680$142,650+$17,970$120,047($4,633)
Oil$5,000$0$5,000$0($5,000)$0($5,000)
Gas$210,000$50,000$260,000$92,604($167,396)$77,931($182,069)
Water & Sewer$167,400$25,000$192,400$73,482($118,918)$61,839($130,561)
Metering$15,057$3,000$18,057$22,096+$4,039$18,595+$538
Total$492,137$108,000$600,137$330,832($269,305)$278,411($321,726)

↔ Scroll table horizontally

Insight$260K Gas and $192K W/S on a 239-unit building looks like an escalation off a placeholder, not a billing-actuals build. Ask Rose for the ConEd / NYC DEP backup. The electric reimbursement structure ($260K offset against $385K gross) is working — Gas and W/S should be re-pressure-tested against the same discipline.

§ 04

Management fee — richer than Axel on both sides

Residential is 50 bps higher; commercial is a $125K flat versus Axel's $375/month reporting-only arrangement.

141 Willoughby

Under review
Residential
2.0% of residential revenue
Commercial
$125,000 flat (~1.3% of $9.57M)
Total budgeted
$404,480

The Axel

Benchmark
Residential
1.5% of residential revenue
Commercial
$375 / month — reporting only
Total budgeted
$207,657

InsightThe 50 bps residential spread is contractual — confirm it. The bigger question is the commercial structure. A flat $125K commercial fee on retail leases that are largely passive (long-term, NNN, anchor-tenant) is hard to justify against Axel's $4.5K/year reporting fee. We should push for a percentage of collections with a floor, or align to Axel's model.

§ 05

Commercial — $9.57M income, $0 CAM recovery

Standard NYC retail leases recover real estate taxes, insurance, CAM, and utilities. Rose's budget books gross rent only.

Retail income (booked)
$9,570,000
Commercial SF
110,000
Blended rent
~$87 / RSF
CAM / OpEx recovery
$0

Two possibilities — both need an answer

  1. i.The leases are truly gross (no pass-through). In NYC retail of this scale, that would be highly unusual. We should see the lease abstracts to confirm.
  2. ii.A recovery line is missing. If the leases pass through taxes, insurance, CAM and/or utilities, Rose's budget is understating commercial income and overstating the apparent NOI margin contribution from retail.

Commercial utility leakageOn a standard NNN retail structure, commercial utilities should be fully reimbursed by the tenants. The budget carries $178K of commercial utilities with only a $70K recovery — that is the $108K of straight leakage to NOI that should be passed through.

Ask Rose forRent roll with SF, base rent, free rent period, lease type (NNN / modified gross / gross), recovery basis, and a CAM reconciliation if already issued.

§ 06

Supporting findings

Eight items tied to the four call-outs above. Grouped by severity.

01CRITICAL · Payroll

Willoughby payroll (ex leasing) $1,686,968 vs Axel $978,675

Per Rose's build-up (excluding leasing), 141W carries 1 Super + 2 Handymen + 3 Porters + 5 Concierge + 1 community manager at $1,686,968. Axel budget is $978,675. Variance of +$708,293. Same labor market, same union classifications — Porter / Handyman / Concierge wages should be identical across both assets. Either Rose mis-built Willoughby or mis-built Axel.

Impact · +$708,293 vs benchmark
02CRITICAL · Utilities

Gas and Water/Sewer drive a $322K variance

Total utilities at 141W: $600,137. Axel adjusted to 239 units: $278,411. Variance of ($321,726) is concentrated in Gas (($182,069)) and Water & Sewer (($130,561)). Electric reads in line. Confirm whether Gas/W&S are pulled from billing actuals or escalated from a placeholder.

Impact · ($322K) vs Axel (adj. 239 units)
§ 07 — Action

What we need from Rose before Draft #2.

  1. 01Payroll: reconcile Porter / Handyman / Concierge wages — should match across both assets
  2. 02Payroll: add omitted Porter bonuses to Willoughby (~$5K total)
  3. 03Payroll: justification for 5 concierge FTE on a 239-unit asset
  4. 04Utilities: ConEd and NYC DEP billing backup for Gas and W/S
  5. 05Mgmt Fee: confirm 2% residential contract; rework commercial off the $125K flat
  6. 06Commercial: rent roll with SF, base rent, lease type, and recovery basis
  7. 07Commercial: CAM reconciliation if already issued

Once the four items are addressed, the operating expense side of 141 Willoughby should tighten by an indicative $900K–$1.2M, and commercial income clarity will either confirm the $9.57M or expand it via recoveries. Either outcome materially sharpens the underwriting.